Shipping policy
Shipping Policy
Last updated: June 2026
Processing Times
All orders are processed within 1–2 business days (Monday–Friday, excluding UK public holidays). You will receive a confirmation email with tracking information once your order has been dispatched.
UK Delivery
| Service | Cost | Estimated Delivery |
|---|---|---|
| Royal Mail Tracked 48 | Free (orders over a certain value) / £2.49 | 2–3 business days |
| Royal Mail Tracked 24 | £3.99 | 1–2 business days |
All UK orders are sent via Royal Mail with full tracking. Delivery estimates are from the date of dispatch.
European Delivery
| Service | Cost | Estimated Delivery |
|---|---|---|
| International Parcel | £6.99 | 5–10 business days |
We ship to most European countries. Delivery times may vary depending on your location and local postal services.
International Delivery
| Service | Cost | Estimated Delivery |
|---|---|---|
| International Parcel | £9.99 | 7–14 business days |
We ship internationally to Australia, Canada, USA, UAE, Hong Kong, Israel, Japan, South Korea, Malaysia, Norway, New Zealand, Singapore, Switzerland, and South Africa.
Customs & Import Duties
For orders shipped outside the UK and EU, your package may be subject to customs duties, taxes, or import fees levied by your country. These charges are the responsibility of the recipient and are not included in our shipping costs. We recommend checking with your local customs office for more information before placing your order.
Tracking Your Order
Once dispatched, you will receive a tracking number by email. You can use this to monitor your delivery via the Royal Mail website or your local postal carrier's tracking system.
Lost or Delayed Orders
If your order hasn't arrived within the estimated timeframe, please contact us at team@flycarb.com and we'll be happy to help.