Privacy policy

Privacy Policy

Last updated: October 28, 2026

FLYCARB operates this store and website, including all related information, content, features, tools, products, services and mobile applications, in order to provide you, the customer, with a curated shopping experience (the "Services"). Our online store is powered by Shopify, which enables us to provide the store and website Services. This Privacy Policy describes how we collect, use and disclose your personal information when you visit, use or make a purchase or other transaction using the Services, including the FLYCARB App, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information", we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you.

We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

  • Contact details, including your name, address, billing address, shipping address, phone number and email address.

  • Financial information, including credit card, debit card and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation and other payment details.

  • Account information, including your username, password, security questions, preferences and settings.

  • Transaction information, including the items you view, put in your cart, add to your wishlist or purchase, return, exchange or cancel, and your past transactions.

  • Communications with us, including the information you include in communications with us, for example, when sending a customer support enquiry.

  • Device information, including information about your device, browser or network connection, your IP address and other unique identifiers.

  • Usage information, including information regarding your interaction with the Services, including how and when you interact with or navigate our Services.

  • Activity and fitness information, including information about your physical activities, exercise and training obtained through the FLYCARB App or through third-party integrations that you choose to connect to the FLYCARB App, such as Garmin Connect or Strava. This may include activity type, distance, duration, pace, speed, elevation, heart rate, power, cadence, routes, timestamps and other information associated with an activity, depending on the information made available to us and the permissions you grant.

Personal Information Sources

We may collect personal information from the following sources:

  • Directly from you, including when you create an account, visit or use the Services, communicate with us or otherwise provide us with your personal information.

  • Automatically through the Services, including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies.

  • From our service providers, including when we engage them to enable certain technology and when they collect or process your personal information on our behalf.

  • From our partners or other third parties, including third-party platforms that you choose to connect to the FLYCARB App, such as Garmin Connect or Strava.

How We Use Your Personal Information

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

  • Provide, Tailor and Improve the Services. We use your personal information to provide you with the Services, including to perform our contract with you, process your payments, fulfil your orders, remember your preferences and items you are interested in, send notifications related to your account, process purchases, returns, exchanges or other transactions, create and manage your account, arrange shipping, facilitate returns and exchanges, enable you to post reviews, and create a customised shopping experience, such as recommending products related to your purchases. This may include using activity and fitness information obtained through the FLYCARB App or connected third-party services to provide features, insights, recommendations and other functionality relating to your training, activity and performance.

    For Garmin data specifically, we use this information solely to display your own activity information back to you alongside FLYCARB fuelling recommendations. We do not sell Garmin data, share it with third parties, or use it for advertising or marketing purposes. We do not use Garmin data, or information derived from it, to train, evaluate or improve artificial intelligence models, and we do not process Garmin data using artificial intelligence systems.

  • Marketing and Advertising. We use personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or post, and to show you online advertisements for products or services on the Services or other websites, including based on items you have previously purchased or added to your cart and other activity on the Services. These activities do not include using Garmin data for advertising or marketing.

  • Security and Fraud Prevention. We use personal information to authenticate your account, provide a secure payment and shopping experience, detect, investigate or take action regarding possible fraudulent, illegal, unsafe or malicious activity, protect public safety and secure our services. If you register an account, you are responsible for keeping your account credentials safe. We strongly recommend that you do not share your username, password or other access details with anyone else.

  • Communicating with You. We use personal information to provide customer support, respond to you, provide effective services and maintain our business relationship with you.

  • Legal Reasons. We use personal information to comply with applicable law or respond to valid legal process, including requests from law enforcement or government agencies, to investigate or participate in civil discovery, potential or actual litigation or other adversarial legal proceedings, and to enforce or investigate potential violations of our terms or policies.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes, subject to this Privacy Policy. Such circumstances may include:

  • Service providers. We may disclose personal information to Shopify, vendors and other third parties who perform services on our behalf, such as IT management, payment processing, data analytics, customer support, cloud storage, fulfilment and shipping. These arrangements relate to the relevant Services and do not include the processing of Garmin data. No third party receives or processes Garmin data on our behalf.

  • Business and marketing partners. We may disclose personal information to business and marketing partners to provide marketing services and advertise to you. For example, we use Shopify to support personalised advertising with third-party services based on your online activity with different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy notices. These activities do not include Garmin data. Depending on where you reside, you may have a right to direct us not to share information about you to show you targeted advertisements and marketing based on your online activity. You can exercise your rights to opt out of those uses here.

  • At your direction or with your consent. We may disclose information when you direct or request us to do so, or otherwise consent to disclosure, such as to ship you products or through your use of social media widgets or login integrations.

  • Corporate group. We may disclose personal information to our affiliates or otherwise within our corporate group.

  • Legal and business purposes. We may disclose personal information in connection with a business transaction, such as a merger or bankruptcy, to comply with applicable legal obligations, including responding to subpoenas, search warrants and similar requests, to enforce applicable terms of service or policies, and to protect or defend the Services, our rights, and the rights of our users or others.

We do not sell Garmin data or disclose it to third parties for their own purposes.

FLYCARB App and Third-Party Integrations

The FLYCARB App provides features relating to training, activity and performance. If you choose to connect the FLYCARB App to a third-party service, such as Garmin Connect or Strava, you authorise us to access and process information made available by that service in accordance with the permissions you grant.

This information may include activity, training and performance data, together with other information associated with those activities that you have chosen to make available through the connected service. The way we use this information depends on the service you connect, as described below.

Garmin Connect Integration

If you choose to connect your Garmin account to the FLYCARB App, we access Garmin Connect data made available through the Garmin Connect Developer Program APIs, subject to the permissions you grant.

We use Garmin data solely to display your own activity information back to you alongside FLYCARB fuelling recommendations. We do not sell Garmin data, share it with third parties, or use it for advertising or marketing purposes. No third party receives or processes Garmin data on our behalf.

We do not use Garmin data, or information derived from it, to train, evaluate or improve artificial intelligence models, and we do not process Garmin data using artificial intelligence systems.

Disconnecting Garmin. You can disconnect your Garmin account at any time using the disconnection link in the FLYCARB App. Disconnecting stops further access to Garmin data through the integration. Data we have already received may continue to be held until it is deleted in accordance with this Privacy Policy.

Your Garmin data rights. You can request access to, correction of, deletion of or a copy of Garmin data held by FLYCARB by contacting us at team@flycarb.com. You can also disconnect your Garmin account through the FLYCARB App to stop further access. We will handle requests in accordance with applicable data protection law and this Privacy Policy.

If you delete your FLYCARB App account, we will delete your personal information, including Garmin data and information derived from it, subject to information we are required or permitted to retain by applicable law.

Other Connected Services

If you connect another third-party service, such as Strava, we may access information made available by that service in accordance with the permissions you grant. We use that information to provide, personalise and improve relevant FLYCARB App features, including functionality relating to your training, activity and performance.

You can disconnect other connected services through the relevant service or, where available, through the FLYCARB App. Disconnecting a service will prevent us from accessing new information from that service, although information already received may continue to be retained and processed in accordance with this Privacy Policy and applicable law.

If you delete your FLYCARB App account, we will delete personal information obtained through connected third-party services, subject to information we are required or permitted to retain by applicable law. Where appropriate, we will also revoke our access to connected services.

Relationship with Shopify

Our online store and website Services are powered by Shopify, which collects and processes personal information about your access to and use of those Services in order to provide and improve them. Information you submit to our store or website may be transmitted to and shared with Shopify and other third parties, including those located in countries other than where you reside, in order to provide and improve those Services.

To help protect, grow and improve our business, we use certain Shopify enhanced features that incorporate data and information obtained from your interactions with our store, along with other merchants and Shopify. To provide these enhanced features, Shopify may make use of personal information collected about your interactions with our store, other merchants and Shopify. In these circumstances, Shopify is responsible for the processing of your personal information for these purposes, including for responding to requests to exercise your rights over its use.

These Shopify arrangements relate to our store and website Services. Shopify does not receive or process Garmin data, and Garmin data is not shared with Shopify.

To learn more about how Shopify uses your personal information and any rights you may have, visit the Shopify Consumer Privacy Policy. Depending on where you live, you may exercise certain rights with respect to personal information processed by Shopify through the Shopify Privacy Portal.

Third-Party Websites and Links

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated with or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness or reliability of information found on them.

Information you provide in public or semi-public venues, including information you share on third-party social networking platforms, may also be viewable by other users of the Services or those third-party platforms, without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect personal information about children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the details set out below to request that it be deleted.

As of the effective date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as those terms are defined in applicable law) personal information of individuals under 16 years of age.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee perfect security. In addition, information you send to us may not be secure while in transit. We recommend that you do not use insecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, provide you with Services, comply with legal obligations, resolve disputes or enforce applicable contracts and policies.

When you delete your FLYCARB App account, we will delete your personal information, including activity information obtained through connected third-party services, subject to information we are required or permitted to retain by applicable law.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. These rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.

  • Right to Access or Know. You may have the right to request access to personal information that we hold about you.

  • Right to Delete. You may have the right to request that we delete personal information we maintain about you.

  • Right to Correct. You may have the right to request that we correct inaccurate personal information we maintain about you.

  • Right of Portability. You may have the right to receive a copy of the personal information we hold about you and, in certain circumstances and subject to exceptions, request that we transfer it to a third party.

  • Right to Opt Out of Sale or Sharing for Targeted Advertising. Depending on where you reside, you may have the right to opt out of the "sale" or "sharing" of your personal information, or to opt out of processing for purposes considered "targeted advertising", as defined in applicable privacy laws. You can exercise your rights to opt out of those uses here. These opt-out arrangements do not involve Garmin data, which we do not sell or share.

If you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will automatically treat this as a request to opt out for the device and browser you use to visit the website. If we are able to associate the device sending the signal with a Shopify account, we will apply the opt-out request to that account as well. To learn more about Global Privacy Control, visit https://globalprivacycontrol.org/. Other than Global Privacy Control, we do not recognise other "Do Not Track" signals that may be sent by your browser or device.

  • Managing Communication Preferences. We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails. If you opt out, we may still send non-promotional emails, such as those about your account or orders.

If you reside in the UK or European Economic Area, and subject to exceptions and limitations under local law, you may also have the following rights:

  • Objection to Processing and Restriction of Processing. You may have the right to ask us to stop or restrict our processing of personal information for certain purposes.

  • Withdrawal of Consent. Where we rely on consent to process your personal information, you have the right to withdraw that consent. If you withdraw your consent, this will not affect the lawfulness of processing based on your consent before its withdrawal. For Garmin data, you can withdraw your authorisation for further access by disconnecting your Garmin account through the FLYCARB App.

You may exercise these rights where indicated on the Services or by contacting us using the details below. To learn more about how Shopify uses your personal information and any rights you may have in relation to data processed by Shopify, visit https://privacy.shopify.com/en.

We will not discriminate against you for exercising any of these rights. We may need to verify your identity before processing your requests, as permitted or required under applicable law. In accordance with applicable laws, you may designate an authorised agent to make requests on your behalf. Before accepting such a request, we may require proof that you have authorised the agent to act on your behalf and may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.

Complaints

If you have complaints about how we process your personal information, please contact us using the details below. Depending on where you live, you may have the right to appeal our decision by contacting us using the details set out below, or lodge a complaint with your local data protection authority. For the EEA, you can find a list of responsible data protection supervisory authorities here.

International Transfers

We may transfer, store and process your personal information outside the country in which you live.

If we transfer your personal information outside the European Economic Area or the United Kingdom, we will rely on recognised transfer mechanisms, such as the European Commission's Standard Contractual Clauses or equivalent contracts issued by the relevant UK competent authority, as applicable, unless the transfer is to a country that has been determined to provide an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last updated" date and provide notice as required by applicable law.

Contact

If you have questions about our privacy practices or this Privacy Policy, or would like to exercise any of the rights available to you, please email team@flycarb.com or contact us at:

FLYCARB
82 A James Carter Road
Mildenhall
Bury St Edmunds
IP28 7DE
United Kingdom

For the purposes of applicable data protection laws, FLYCARB is the data controller of your personal information.