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Terms and Conditions for the Supply of Goods

The following terms and conditions apply when you place an order to purchase our products. Please read these terms and conditions carefully, as they govern the legal relationship between us.

About us

We are a limited liability company incorporated in England and Wales under the name FLYCARB LTD with company number 15929648. Our registered office address is 82A James Carter Road, Mildenhall, Bury St. Edmunds, England, IP28 7DE and we can be contacted via email at team@flycarb.com. Information about us and our products can be found on our website at https://www.flycarb.com/ (the “Website”).

General

These terms and conditions (the “Terms”) apply (to the exclusion of all other terms) to all purchases made on the Website by you.

By placing an order on the Website, you confirm that you accept these Terms and understand that they are incorporated into the contract between us.

You are responsible for ensuring that the information submitted when placing an order is complete and accurate.

You acknowledge that in placing an Order you do not rely on any statement, representation, assurance or warranty that is not set out in these Terms.

Basis of contract

The placement of an order for on the Website (an “Order”) constitutes an offer by you to purchase products from us in accordance with these Terms.

We will contact you to confirm we've received your Order and let you know your Order ID. This email does not mean that your Order has been accepted.

Your Order will be deemed to be accepted when we send written confirmation to the email address stated in the Order that we have dispatched your Order, at which point a contract shall come into existence between us.

If for any reason we are unable to process your Order (or any part of it), we will inform you as soon as possible and will provide you with a refund in respect of the products which we are unable to supply to you.

Products

Information as to the products which we offer for sale on the Website (including a full list of ingredients) is set out in the Product Information which is available here https://www.flycarb.com/productadvice. By accepting these Terms, you confirm that you have read and understand the Product Information.

We may make changes to our products, for example to reflect changes in relevant laws or regulatory requirements or to make minor technical adjustments and improvements. Where we do so, we will update the Product Information available on our Website accordingly.

Price

The price payable for our products (the “Price”) is as set out on our Website at the time you place an Order.

Payment method

You will need to make pay the Price for the products at the time of placing an Order.

Payment will be made via Stripe. More information about Stripe can be found here https://stripe.com/.

We will not accept your Order until your payment of the Price has been confirmed.

Fulfillment and Delivery

Most of our orders are fulfilled by our fulfillment partner. We will share the necessary details from your order with our fulfillment partner such that they can package and ship your Order.

We use a variety of shipping companies including Yodel, Evri, and Royal Mail. You may have the option to choose a specific shipping arrangement at checkout, and in this case we will ensure this method of shipping is used.

The products will be dispatched within 7 days of us sending you written confirmation of your Order.

If supply of your product is delayed by an event outside of our control such that we are unable to comply with the clause above, we will contact you as soon as possible to let you know and do what we can to reduce the delay. In these circumstances you can contact us by email at team@flycarb.com to cancel your Order and receive a refund for any products you have paid for, but which have not been dispatched by us.

Consumer Cancellation Rights

If you purchase our products as a consumer (being an individual acting for purposes which are wholly or mainly outside your trade, business, craft or profession), subject to the conditions set out below, have a legal right to change your mind about your purchase and receive a refund.

If you wish to cancel your Order in accordance with the clause above you need to write to us (by email to team@flycarb.com) no later than 14 days after you have received delivery of your Order stating your Order number, your name and the product(s) you wish to return. A model cancellation form is accessible at Schedule 1 to these Terms.

If your Order has already been dispatched or delivered when you tell us that you have changed your mind, you will need to return the product(s) to us at your own cost. On receipt of your cancellation notice we will tell you the address to which the product(s) must be returned.

We will provide you with a refund via Stripe as follows:

• Where the Order has already been dispatched or delivered at the time of cancellation, we will refund you within 14 days of receiving the product(s) returned to us.
• Where you cancel an Order which has not yet been dispatched by us, we will refund you within 14 days of your cancellation.

If the product(s) returned to us in accordance with the clause above are damaged, we are entitled to reduce your refund to compensate us for the reduced value of the product(s).

You are not entitled to cancel your Order if you have already used the products(s) or they have become inseparably mixed with other items after their delivery.

Right to a refund

We are legally obliged to supply products which are of satisfactory quality, conform to the description provided and are fit for purpose. Please let us know by sending an email to team@flycarb.com as soon as possible if you think that there is something wrong with the product which has been delivered to you.

If the product(s) delivered is/are faulty you are entitled to reject the product(s) and obtain a full refund as follows:

• You must return the defective product(s) to us within 30 days of the date of delivery.
• You must email us at team@flycarb.com stating the Order number, your name and an explanation of the problem with the product(s). We will then confirm the address to which the product should be returned.

Within 14 days of you returning a product in accordance with this clause, if we agree that the product did not comply with our legal obligations, we will provide you with a refund via Stripe, including a refund of the cost incurred by you in returning the product(s) to us.

We will not provide a refund in respect of products which have been opened, tampered with or consumed (either in part or in whole).

Alternatively, if you consider that a product delivered to you is faulty or defective, you may request a replacement instead of a refund.

Limitation of liability

We are not responsible for losses you suffer caused by us breaking this contract where:

• The loss was unexpected or unforeseeable at the time we accepted your Order.
• The loss could have been avoided by you taking reasonable action, for example following our instructions for use.
• The loss was caused by you failing to observe our instructions for use.
• The loss relates to your use of our products for the purposes of your trade, business, craft or profession. In those circumstances the following types of loss are excluded: loss of profits, loss of earnings, loss of business, loss of agreements or contracts, loss of or damage to goodwill and indirect or consequential loss.
• The loss was caused by an event outside of our control and we have complied with our Delivery obligations.

Assignment and other dealings

We can transfer a Contract with you so that a different organisation is responsible for fulfilling your Order. We will ensure that any such transfer will not affect your rights under these Terms.

Other important terms

Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.

These Terms are governed by the laws of England and Wales.

You agree that any dispute between us will be dealt with by the courts of England and Wales.

Schedule 1 - Model Cancellation Form

To: FLYCARB LTD, Email: team@flycarb.com

I/We* hereby give notice that I/We* cancel my/our* contract for the supply of the following product(s) ___________________________________

Ordered on ___________________ / received on ___________________

Name of consumer(s): ___________________________________

Address of consumer(s): ___________________________________

Signature of consumer(s): ___________________________________ (only if this form is notified on paper)

Date: ___________________________________

*Delete as appropriate